the way one relate with costomer matters greatly in business. the actitude of the worker, efficience of their working force towards costomers will determine wether the costomer will come back or not. to this effect if one is seting-up a big business company were you will need to employ workers, it is always good to give training to the workers in order to have along term and profitable business and also stand a chance of keeping your costormaers for coming back.